We can assist you remotely (which means joining your computer from our workshop; thus saving time and a journey) and resolve many requests for help on your system quickly and efficiently. Maybe you want to be shown how to do something or any other type of solution with applications or configuration.
You'll need your computer to be connected to the internet using Windows or linux - red hat, Fedora, Centos, Ubuntu, Debian, Manjaro etc.



Download the application for Windows and Linux (all distributions) here :

If you're using Linux then simply open a terminal and enter sh dwagent.sh indicating the Download folder, Usually found at: /home/user_folder/downloads/ then enter (1) to install or (2) to execute without installing it. Next you'll be given an ID number and a password which you communicate to the technician in order to allow him to display your screen.


Please note that once installed the remote assistance can be re-used whenever it suits you.


Installation Instructions...



  1. Following the download please follow the steps 1 & 2, circled in red, as below IF YOUR BROWSER REQUESTS IT (If not jump to the next step):
  2. UAC panel

  3. Accept the application installation in the "user account control" panel by clicking on "yes" as shown below:

  4. UAC panel
  5. Windows 10 may produce this panel, be careful to clic on "Allow access":

  6. win10 smartscreen panel

  7. Your firewall will ask if this new application be authorised to communicate through the internet; in which case you simply click on "authorize access" or" confirm the connection" depending on your firewall: here we give Windows 7 and Zone alarm examples:
  8. Alerte sécuritéZA sécurité

Download the application for Windows and Linux here :

If you're using Linux then simply open a terminal and enter sh dwagent.sh indicating the Download folder, Usually found at: /home/user_folder/downloads/ then enter (1) to install or (2) to execute without installing it. Next you'll be given an ID number and a password which you communicate to the technician in order to allow him to display your screen.


The alternative AeroAdmin remote assistance for Linux (through wine) and Windows operating systems

required setup specifications...

Using a tool called DWagent by DWservice.net
open source service that allows access to remote systems:

For Windows OS : 10/8/7/Vista/XP
Windows server 2012/2008/2003

For all Linux plateforms (with or without installation): 32 et 64 bits

All communication between technician and hosts take place using TCP port 443 (https standard), communications are encrypted via SSL certificate according to the latest security standards.

See our offer for remote assistance and accompaniment.

Computer assistance rates

network connections